Membership durationThree-month minimum membership. Month-to-month thereafter.
Vehicles coveredOne registered vehicle per membership.
Included visitsBronze: 1 visit/month · Gold: 2 visits/month · Platinum: 4 visits/month
Billing frequencyMonthly. Payment terms to be confirmed with the CarDetail Lab team.
Booking requirementAppointments must be booked in advance through the CarDetail Lab booking system.
Unused visit rolloverMonthly allowances expire after 30 days and do not roll over.
Cancellation30 days written notice required. Three-month minimum term applies.
ReschedulingAppointments may be rescheduled with at least 24 hours notice. Same-day cancellations count as used.
Missed appointmentsMissed appointments without prior notice count as used. Two consecutive no-shows may result in temporary suspension.
Upgrade / downgradeUpgrade or downgrade requests are handled by the CarDetail Lab team. Changes take effect at the next billing period.
Vehicle inspectionAn initial condition inspection is required before membership activation.
Condition surchargesExcessive dirt, pet hair or stain extraction beyond normal maintenance levels will incur an additional agreed charge before work begins.
Eligible vehicle sizesSaloon, Hatchback, Coupe, SUV, MPV, Estate
Gold discount10% on eligible detailing extras
Platinum discount15% on eligible detailing extras
Excluded servicesPPF packages, Ceramic-coating packages, Parts, Product purchases, Outsourced work, Existing promotions
Membership pauseMembership may be paused once per calendar year for up to four weeks with seven days written notice.
Commercial vehiclesCommercial vehicles require a custom quote.